Frequently asked questions

Collagen is a protein that occurs naturally in your body, for example in skin, bones and connective tissue. Liquid collagen is a food supplement in which collagen peptides are already dissolved in a drink or shot, so there is nothing to mix.

Marine Beauty Collagen contains hydrolysed fish collagen (types I and III). Joint Support MAX contains hydrolysed bovine collagen (types I, II and III). You find the full ingredient list on each product page.

Take the daily amount stated on the label, measured with the cap. You can drink it neat or mix it with water, a smoothie or yoghurt. Do not exceed the recommended daily amount.

Everyone is different, and we do not make promises about results. A food supplement is not a substitute for a varied, balanced diet and a healthy lifestyle.

Yes. Check the labels for ingredients that appear in more than one product, such as vitamin C, and stay within the recommended daily amount for each one.

Please ask your doctor or pharmacist first. They know your situation.

Silky Glow Biotin, Hyaluronic Acid and Liquid Probiotics are vegan. Marine Beauty Collagen contains fish, and Joint Support MAX contains bovine collagen. Always check the ingredients and allergens on the product page.

Store the bottle in a cool, dry place (below 25 °C). After opening, keep it in the fridge and use it within 2 months. Keep out of reach of children.

You pay securely in the Shopify checkout. All available payment methods, such as iDEAL | Wero, Klarna, card, PayPal, Apple Pay and Google Pay, are shown there before you pay. The methods you see depend on your country.

You receive an order confirmation by email straight after ordering, with all the details of your purchase. Check your spam folder if you cannot find it.

Contact us as soon as possible at info@liquidnefer.com. If your parcel has not been sent yet, we are happy to change or cancel it.

Yes. Enter a different delivery address in the checkout.

Yes. We have a partner programme for salons, pharmacies and shops. See the For partners page.

Shipping is free on orders from €50. Below that, shipping costs depend on the country; you see the exact amount, including VAT, in the cart and at checkout before you pay.

Delivery usually takes 2 to 5 working days in the Netherlands, Belgium and Germany, and up to 10 working days for other countries. As soon as your order is on its way, you receive a tracking link by email. Busy periods, such as holidays, can add a few days.

As soon as your order is on its way, you receive an email with a tracking number from the carrier.

No. We send all orders from our fulfilment centre, so picking up is not possible.

Yes. You have 14 days after receipt to change your mind. Request the return in your account (open the order and click “Request return”) or email us at info@liquidnefer.com, and we send you the instructions. For hygiene reasons we can only take back products with an unbroken seal.

We refund you within 14 days after you tell us you are withdrawing, using the same payment method. We may wait until we have received the product back or you have shown proof of sending.

Contact us straight away and send a photo. We will solve it as quickly as possible, at no cost to you.