Refund policy
Last updated: 26 October 2026
In short
- You have 14 days to change your mind after receiving your order.
- For hygiene reasons, we cannot take back products whose seal has been broken.
- You will get your money back within 14 days.
14-day cooling-off period
As a consumer in the EU, you may cancel your order within 14 days of receiving it, without giving any reason. You then have a further 14 days to send the product back.
Conditions
- The product is unopened and the seal has not been broken.
- It is in its original packaging.
- You include your order number.
Food supplements are sealed for health protection and hygiene reasons. If the seal has been broken, the right of withdrawal no longer applies to that product. This is permitted under the EU consumer rights rules.
How to return something
- Register your return within 14 days. The easiest way: log in to your account on our website, open the order and click “Request return”. You can also email us at info@liquidnefer.com with your order number, or use the model form below.
- We will send you the instructions and the return address: Borchwerf 5, 4704 RG Roosendaal, the Netherlands.
- Send the parcel well packed. Keep your proof of postage.
We cannot always match parcels that arrive without prior notice to an order. So please register your return with us first.
Cost of returning
You pay the direct cost of sending the product back. Please use a shipping method with track & trace and keep your proof of postage.
Refund
We will refund you within 14 days of you telling us you are cancelling, including the standard shipping costs of the original order. We may wait until we have received the product back or have seen your proof of postage. You will receive the money via the same payment method you used.
| Situation | What do you get back? |
|---|---|
| Whole order returned | Product price + standard shipping costs |
| Part of the order returned | Product price |
| Opened product | No refund (seal broken) |
Damaged, broken or wrong item delivered
Check your parcel when you receive it. Is something damaged, is a bottle leaking or is it the wrong product? Send us a photo within 7 days via info@liquidnefer.com. We will then send you a new product free of charge or refund you. This is separate from the cooling-off period: your statutory rights always continue to apply.
Exchanges
Would you like a different product? Send the unopened product back and place a new order. That is the quickest way to get what you want.
Model withdrawal form
To Liquid Nefer B.V., Borchwerf 5, 4704 RG Roosendaal, the Netherlands, info@liquidnefer.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [goods]
Ordered on (*) / received on (*): [date]
Name of consumer(s): [name]
Address of consumer(s): [address]
Signature of consumer(s) (only if this form is notified on paper)
Date: [date]
(*) Delete as appropriate.